Frequently Asked Questions
We Accept Card Payments
Plumbing
Plumbing Services – FAQs
What types of plumbing repairs do you handle?
We repair leaks, fix taps, toilets, cylinders, ball valves, outside taps, storage tanks, pipework, and more for homes and businesses.
We repair leaks, fix taps, toilets, cylinders, ball valves, outside taps, storage tanks, pipework, and more for homes and businesses.
Can you install new appliances?
Yes, we fit dishwashers, washing machines, and replace or install toilets, sinks, and taps.
Yes, we fit dishwashers, washing machines, and replace or install toilets, sinks, and taps.
Do you offer emergency plumbing services?
Absolutely. We’re available 24/7 for urgent plumbing issues like leaks or burst pipes.
Absolutely. We’re available 24/7 for urgent plumbing issues like leaks or burst pipes.
Are your plumbers qualified and insured?
Yes, all work is carried out by fully qualified, insured professionals.
Yes, all work is carried out by fully qualified, insured professionals.
Do you guarantee your plumbing work?
All plumbing repairs and installations come with a 1-year guarantee.
All plumbing repairs and installations come with a 1-year guarantee.
Heating
Heating Services FAQs
What heating services do you provide?
We repair and replace hot water cylinders, service radiators, and maintain central heating systems.
We repair and replace hot water cylinders, service radiators, and maintain central heating systems.
Do you work with underfloor heating (UFH) and air source heat pumps (ASHP)?
Yes, we diagnose, repair, and maintain UFH and ASHP systems, as well as traditional radiators.
Yes, we diagnose, repair, and maintain UFH and ASHP systems, as well as traditional radiators.
Are you qualified for heating system work?
We hold the appropriate qualifications and insurance for all heating work, including renewable systems.
We hold the appropriate qualifications and insurance for all heating work, including renewable systems.
Do you offer emergency heating repairs?
Yes, emergency heating repairs are available, especially during colder months.
Yes, emergency heating repairs are available, especially during colder months.
Is your heating work guaranteed?
All heating repairs and installations are backed by a 1-year guarantee.
All heating repairs and installations are backed by a 1-year guarantee.
Drainage
Drainage Services – FAQs
What drainage services do you offer?
We unblock drains, provide CCTV drain inspections, carry out no-dig repairs, descaling, cleaning, and full drain excavations.
We unblock drains, provide CCTV drain inspections, carry out no-dig repairs, descaling, cleaning, and full drain excavations.
Can you help with both domestic and commercial drainage?
Yes, we serve both residential and commercial properties for all drainage needs.
Yes, we serve both residential and commercial properties for all drainage needs.
Is emergency drain unblocking available?
Yes, we offer 24/7 emergency drain unblocking and repairs.
Yes, we offer 24/7 emergency drain unblocking and repairs.
Are your drainage engineers qualified and insured?
All drainage work is performed by qualified professionals with full insurance.
All drainage work is performed by qualified professionals with full insurance.
Do you provide drain maintenance contracts?
Yes, we offer regular maintenance and descaling agreements for commercial clients.
Yes, we offer regular maintenance and descaling agreements for commercial clients.
Policy's
Policies – Plumbing, Heating & Drainage – FAQs
What does a policy cover?
Our policies cover emergency call-outs, repairs, annual inspections, and priority booking for plumbing, heating, and drainage.
Our policies cover emergency call-outs, repairs, annual inspections, and priority booking for plumbing, heating, and drainage.
Who can purchase a policy?
Homeowners and businesses in our service area can subscribe to our policies.
Homeowners and businesses in our service area can subscribe to our policies.
How do policy subscriptions work?
Policies are 12-month contracts with a 60-day waiting period before you can make a claim.
Policies are 12-month contracts with a 60-day waiting period before you can make a claim.
What are the benefits of having a policy?
Policyholders receive priority booking, discounted call-out rates, annual inspections, and discounts on materials or upgrades.
Policyholders receive priority booking, discounted call-out rates, annual inspections, and discounts on materials or upgrades.
How do I sign up for a policy?
Contact us directly or use our website form to subscribe. We’ll walk you through the simple setup.
Contact us directly or use our website form to subscribe. We’ll walk you through the simple setup.
Areas We Service
Stevenage And Surrounding Areas
Open Hours:
24/7 365 day a year